Edeninfo BPO Service

Your unique business processes are what define your business. They give you the ability to satisfy and retain your customers, to maximize your partnerships with other businesses, and to out-execute your competitors. Efficient operational processes and effective underlying information technology is crucial to provide increased levels of customer service, to reduce operational costs and be able to respond to changes to the marketplace. Edeninfo's BPO and eBusiness Process Analysis provides insight into process effectiveness and efficiency as well as the adequacy of controls. Our analysis supports future process improvement planning and is a solid basis for on-going business process management.

When we hear "e-Commerce", we automatically think of ordering goods and services, and making reservations over the internet. That's just the tip of the iceberg. In reality e-Commerce involves linking together many complex back-office systems, many of which are located in different countries and use different hardware and software. Edeninfo BPO provides a broad range of e-Business services from customer relationship management, back office transaction processing to industry specific solutions. The key element of services delivery is an integrated approach towards providing increasing value over the entire course of our client relationships. This involves a phased approach towards process standardization, process optimization and process re-engineering. For example, by outsourcing finance & accounts to us, we helped a leader in mobile data communications consolidate the finance and accounting process, standardize policies and procedures and improve turnaround time for activities.

A sizeable portion of offshore projects involve migrating business applications built with older technologies to the newer browser-based internet and intranet technologies. Whether your business applications were developed in Microsoft Access, FoxPro, COBOL, C/C++, Fortran, Pascal, Basic or some form of Client/Server architecture, these can be reverse-engineered and adapted to function securely over a Virtual Private Network (VPN) via the internet or locally over a corporate intranet. These applications can be hosted on a variety of server platforms including Linux, Unix and Windows.

For further information about our BPO services or if you would like one of our professionals to contact you, please contact us.